Find answers, offer solutions, ask questions
Featured Places
MYOB Announcements
The latest news and happenings on the MYOB Community Forum.Featured Places
In Focus - Coming Soon
Learn how we test new features and how to get involved. Discover whats in progress, coming soon or recently closed for your preview into new features that might be coming to our software soon!Featured Places
Bank Feed Updates
MYOB will be using this board to provide updates about Bank Feeds. This includes when we are aware of any delays in feeds being sent to files.Featured Content
Hi there,
The new Payday Super legislation will require employers to pay Superannuation Guarantee (SG) contributions at the same time as salary and wages from 1 July 2026. Contributions must re...
Featured Content
MYOB AccountRight version 2026.7 will be released on August 19th 2026.
AccountRight updates are typically made available around the middle of every month.
These updates include, new features, up...
Where do I enter PAYG instalment
I’m trying to "Create a BAS report" (not "File with MYOB") and the ATO has prescribed a PAYG amount for me to pay. I can't find anywhere to enter this amount when preparing the BAS. The BAS total in MYOB is wrong by the amount of the ATO-prescribed payment. Where do I enter it?Purchases\Bill Split View defaults
Hello, I'm experiencing an issue when reviewing bills and purchase documents in the split-view window. Each time I open a bill, I need to manually adjust the document size to make the PDF readable. This occurs regardless of whether I'm using a desktop computer or a laptop. The PDF preview is often too small, requiring me to continually use the scroll bars to view the invoice details, which is both time-consuming and cumbersome. It would be helpful if the viewing panels could be resized more flexibly, similar to how panes can be adjusted in Excel, allowing users to customise the layout to suit their screen size and workflow. Is there a setting that I may have overlooked, or if there is a way to save preferred viewing dimensions as a default? Having the option to set default viewing preferences for documents would greatly improve efficiency when processing large volumes of bills and purchases. A set and forget would be amazing! Thanks MichelleCustomisable PDF Preview Pane for Bills & Purchases
When reviewing bills and purchase documents in MYOB Business, the PDF preview pane is often too small to comfortably read invoice details. Each time a bill is opened, users need to manually adjust the document view and frequently use scroll bars to navigate the invoice, which slows down processing and creates unnecessary frustration. This issue occurs across different devices and screen sizes, including both desktop computers and laptops. Suggested Improvements: Allow users to freely resize the PDF preview and transaction entry panels, similar to how panes can be adjusted in Microsoft Excel. Provide the ability to save preferred panel sizes as a default setting. Introduce a "remember my layout" or "set and forget" option so the workspace remains consistent between sessions. Consider adding preset viewing layouts (e.g. Compact, Balanced, Document Focused) to accommodate different workflows and screen sizes. Benefits: For businesses processing high volumes of bills and purchases, customisable viewing panels would significantly improve efficiency, reduce repetitive adjustments, and make document verification much easier. Being able to set a preferred layout once and have MYOB remember it would provide a much smoother and more productive user experience. I believe it would offer substantial productivity benefits for many MYOB Business users who regularly work with supplier invoices and purchase documents.
COMPLAINTS
Has anyone else had any issues with a reported complaint taking 2 months to get a response? All I have received back is the following: We've received your request - Case #03253970 I have tried to call several times to speak with someone and I am just on hold for hours. What a bloody joke MYOB Customer service is. I am thinking of exculating the complaint to the AFCA. Has anyone else had this experience and esculated the case to the AFCA and did they help? ThanksERROR: One or more super funds is inactive and can't accept payments.
Good morning, I am receiving this message whilst trying to complete our fortnightly pay run. I have checked the Superannuation details for a couple of our most recent employees to ensure they are correct and I have attempted to record the super whilst untagging every employee one at a time ... but the error message remains. How do I pinpoint which Super Fund is causing the error?! I have until 12.00pm to submit these payments ...
Bankfeeds defaulting to closed bank account
Hi all, We changed bank account several months ago. All of the old bank accounts have been marked inactive. The old bankfeeds are also disconnected. Yet, when I first open bankfeeds, it still defaults to the old main account. Once I click on the drop down arrow, the correct/current bank accounts appear (and the old one cannot even be chosen). The bankfeeds are working just fine - this is just an annoying "problem" because I have to make two extra clicks before the correct bankfeeds appear :D I have been googling for months for a solution to make Myob default to the current main bank account. Any suggestions which setting I may be overlooking? Thank you xCan't open online company file when upgrading to 2026.7 from this afternoon
The message "the company file needs upgrading". It asked me to upgrade from 2026.6 to 2026.7, I clicked yes. The selected file showing "upgrading" then back to "active" in My Library it still shows version "2026.6" . When i tried to open it, the same message appeared again after restarting. I tried a few times, the same issue. I tried to call technical support line, long waiting no answer. Can someone help? Thank you in advance.
Customer surcharging - online payments
In regard to the changes to surcharging on the 1st of October, because Myob have said that customers will not pay anymore surcharges and they will take the online payment fee straight from the customers invoice. How will this work, will the invoice automatically balance, coding the online payment amount directly to fees or will there be a discrepancy left on each customers account. I would be interested to know this in advance. Thanks
Multiple shipping addresses for one customer
I have just had my file migrated from AccountRight to BusinessPro and am disappointed to realise that I am unable to do several of the things that I have previously done on a daily basis. One of these is multiple shipping addresses for one customer. I need to charge/invoice the head office of a chain of stores that I supply for all of the product that I send to their numerous stores, but I need the shipping address on the invoice to show the store that received the product. i.e. there are many different shipping addresses, but all billed to one account. In Accountright I was able to do this by selecting the head office as the customer, and then choosing "another card" as the billing or shipping address - (all of the stores had their own cards)- and this way the relevant store's details ended up on the invoices, but all invoices for all stores were charged to the single account of the head office. I have just changed to Business Pro and there doesn't appear to be a way in this software to choose "another card" for a shipping/billing address. It would be great if this function could be added. P.S. When I was looking for a solution in the community forum, I did see that this issue had been raised a couple of years ago. I
Bank Feeds
I am using Business Account Right Plus, and have set up a new business profile. For some reason I can't get the bank feeds to work. I have created the following Banking Rule: However, it is not allocating transactions with the work BPAY in it, such as the example below: Also, once matched, is there is setting to remove them from the Not Matched list?Cluttered User Interface
Hi MYOB, I am not sure if the team who design the Business UI have ever tried to use it in a real life situation because it is very cluttered with messages that waste so much space. Despite dismissing these messages they just keep coming back and most are either irrelevant, wrong or just spam. Here is this mornings example, I am reviewing the sales invoices and payments for a customer who is questioning how much they owe the business. Because there is no Customer Transaction report in Business Lite, we have to do this manually. List all the invoices raised for the customer, then drill into each to get the payment details and record this manually (I'm using Excel). The problem comes about that every time I go back to the list of invoices all the spam has again appeared and then I need to scroll down looking for the next invoice to interrogate because there is only room on the screen for a few invoices. This issue is not restricted to just the invoice screen, but just about every screen. Any chance we could have a real effort put into building a more usable UI? Thanks, AlanT
MYOB DOUBLE BILLED SINCE JUN2026 AND MYOB NOT REPLYING TO ANYTHING
MYOB Please reply to me urgently. We have been billed $330 for 2 subscriptions for consesutively 4 months since June 2026 but we only have one subscriptions. Emailed to support, created tickets multiple times for months but no one reply or response. Please get back to me urgently and fix this and issue refund. This is really unacceptable. What happen to your support team?!!!Bank feeds not working today
My bank feeds - from NAB - are saying they were updated just a few minutes ago but NO transactions from yesterday are showing up and I need to reconcile payments so I can get statements out. And is there a link to submit issues please as there is nowhere on the status page to submit problems - and it shouldn't be this hard to submit an issue. And Yes - I have checked the bank feed status page - and the status page and both are saying no issues - but there is....Remove Online Payments Mainly Card Payments
Hi MYOB Community, I want card transactions removed from my invoices in preparation for the upcoming october 1 deadline untill i sort out some other methods. I have had myob for approx 2 months and it still shows online payments as verifcation in progress. Im currently waiting to hear back from myob support but have not heard anything from them yet. Any ideas?
Invoice size on desktop
Come on MYOB - we're all getting enough reminders of the upcoming RBA changes to surcharging - please remove it from the top of the invoice and revert invoices back to previous layout so it fits on the screen again and we don't have to keep sliding up and down on the side bar to get to the record button. Also bring back the ability to change the sizes of the screens
Customer statement showing an amount owing, but customer doesn't owe anything.
We have five customers who have a small amount (or credit) outstanding showing on their statement every month, however there is $0 actually owing for each of them. The reports A/Receivables Report & Aged Receivable Summary have all of the customers (correctly) with $0 owing, but Customer Statements show there are amounts outstanding. All five customers' transactions are pre July 2015. These amounts are definitely errors. It may be that previous employees have dealt with these incorrectly). (Examples would be $27.00 owing to us, or $44.00 credit owing to them. Small but annoying) Our Accountant has said to journal them out. I can journal, but need to be able to tie the transactions back to each individual customer card so I can clear each amount off the correct customer, which is where I am getting stuck. Could someone please help with step by step instructions to clear these out of our system?
