Find answers, offer solutions, ask questions
Featured Places
MYOB Announcements
The latest news and happenings on the MYOB Community Forum.Featured Places
In Focus - Coming Soon
Learn how we test new features and how to get involved. Discover whats in progress, coming soon or recently closed for your preview into new features that might be coming to our software soon!Featured Places
Bank Feed Updates
MYOB will be using this board to provide updates about Bank Feeds. This includes when we are aware of any delays in feeds being sent to files.Featured Content
Hi there,
The new Payday Super legislation will require employers to pay Superannuation Guarantee (SG) contributions at the same time as salary and wages from 1 July 2026. Contributions must re...
Featured Content
MYOB AccountRight version 2026.6 will be released on August 3rd 2026.**
Please note, Instead of the usual July AccountRight release, we’ll be rolling out two scheduled releases in August as we com...
Send the financial year's data to my accountant.
I reached out on FB Messenger to MYOB & was told to go away & talk to the AI chat, which I've found to be worse than useless. MYOB does not seem interested in helping me, despite the fact I've been using MYOB since starting my business 30+ years ago. I used to be able to ring MYOB & they would help me troubleshoot, but not any more. Forcing me to go online totally has created a raft of problems. I used to be able to download my end of year data onto my desktop in order to send the zip file to my accountant. I now can't do that. Can anybody help me with a workaround solution?
Salary Sacrifice not deducted from Gross Payments
When preparing STP finalisation, I note that Gross Payments amount on Summary of Payments includes salary sacrificed superannuation amount. If this amount was to flow through to ATO pre-fill, it would result in the employee being taxed on amounts that were sacrificed. Is there a fix for this?Annual Leave for a full month
Our employees get paid an equal monthly salary based on 164.667 hours per month (38 hours per week/7.6 hours per day). The payroll period is the 1st of the month till the last day of the month, for example 1 July 2026 to 31 July 2026. If the employee has an annual salary of $60,000, their payroll is a gross amount of $5,000 per month every month. One of our employees has taken annual leave for the entire month of July 2026 (1 July 2026 to 31 July 2026). This is equivalent to 23 days annual leave x 7.6hours = 174.80 hours of annual leave. What is the correct way to reflect the annual leave hours when processing the July 2026 payroll, as it is 10.133 hours more than the hours per normal monthly payroll (164.667)? Thank you.
Adding a column to Print/Email invoices
It would be advantageous to be able to add a column to the Print/Email invoices screen. In our case it would be the PO Number. We email out about 150 invoices a day and some companies require PO's. This would be a quick check before sending them out to make sure the PO numbers are on the invoice. ThanksInvoice credits
Hi All i have an bill in the system. auto generated. A short payment has been made against it before ceasing to trade with thuis supplier. How do i get their balance back to zero. i would have though a negative invoice would do the trick, but no, that does not work. Their must be an easy way with out going through a journal process. It does not even show in returns and debits screen. surely it can not be this hard. thanks inadvance sam
Personal Leave Pay is being deducted each payroll
I use MYOB AccountRight and have just checked the Leave Balance Detail Report. As per my screen shot you can see that the employees pay is being duplicated and that 38 hours of personal leave is being deducted from their Available hours each week. Our employees have not used any personal leave this year. I have noted that this began in December 2025 after paying our employees upfront for their Christmas Leave.
Payday Super-Still "processing payment"after 5 days
We processed our payroll on 7 July 2026 through MYOB STP and, for the first time, processed Payday Super through MYOB on 9 July 2026. The super payment was successfully deducted from our bank account on the same day. However, it has now been more than 5 business days, and the payment status in MYOB is still showing "Processing Payment." Has anyone else experienced this with their first Payday Super payment? Is this normal, or should I contact MYOB Support? If so, is there a specific team I should contact? Any advice or shared experiences would be greatly appreciated.MYOB Team login problem
Hi, My staff are continuing to have issues trying to login to MYOB Teams to enter their timesheets. They are told to reset their passwords which they do, it works for a day or two then crashes again and they have to reset password & PIN. Are there any fixes on the way from the software update that has casues this?Missing overdue invoices from open invoices reports
Did anybody else came across it? Just ran an open invoices report and noticed a 9 months old overdue invoice on it . Download this report monthly, covering 2 years back . The invoice did not appear on the last 6 reports . Went back 7 months and the invoice was there. When I contacted MYOB support , they said that the issue was fixed, as now the invoice is picked by report and I should not be relying on one report, but should run at least two different ones , i.e. sales ledger report to see if it reconciles. It is very disturbing as we do rely on MYOB reports and did not realise that you need to double check such a simple report to pick up all the overdue items . Does everybody double check the integrity of the basic reports? Do you do it regularly? Thank youIssues uploading offline files to online - please help!
Hi All So many problems - but I am in dire need of some assistance with uploading my offline files - and MYOB has gone AWOL. I received emails x 4 for the subscription invite. I have only tried to tackle one file - agreed to the subscription and received a serial number. it then said upload file - so I logged in and went to "upload offline file", eventually found the file I needed and it went straight to: sign up to an subscription ...again...no other option showing. I dont want another subscription as I just did that part - how do I get this file online to be able to open and change the serial number to the new one? Ive now been a few weeks without access to 4 really important files - any assistance from our community would be appreciated xx
Supplier Card Has gone missing
One of our supplier cards has been completely disappeared from MYOB ACCOUNT RIGHT. The supplier no longer appears in the cards list, and when i search for it nothing comes up. I have also checked in active cards and nothing is there. Stange part is that all the purchases and payments recorded against this supplier over the years have also disappeared. Has anyone experienced this? or know what has caused this to happen. Can anyone help recover the supplier and its transaction history? Any help would be greatly appreciated.
MYOB payroll
Hello I've paid wages in the first week of May 26 and then went through the usual PAY SUPERANNUATION to pay the appropriate super. However no employee names come up for me to process the SG payment. Nothing has changed in my employees and I have the appropriate bank authorizations so what's the problem ... please
Sending Update Event to ATO Creates Zero Payslip To Be Emailed to Employee
When I click on "Send update event" to the ATO through the Payroll Reporting Centre, it creates a zero payslip for every employee, including employees who have ended their employment in the current Payroll Year. The problem is that MYOB creates the Zero Payslip with a 'To be emailed' or a 'To be printed' flag. I then have to click into every pay slip and change it to Already Emailed or Printed. This is labour intensive and unnecessary. Really a WHS issue. If MYOB need to create a zero payslip to send an update even, program it to mark the payslip as Already Printed and Emailed. Many thanks Elizabeth
Payday Super payment timing
Hi, I made a super payments on 8.7.2026 and as of today, 15.7.2026, they're still showing as Processing Payment. The payments left our bank 8.7.2026. I checked my own payment in my fund to see if it had been received and it hasn't. These payments are due 17.7.2026 and I'm becoming very concerned. Normally it takes 7 calendar days for the Status to update but we're now on 8 calendar days (or 5 'super' days). While I understand there's still 2 days for the payment to go through, there's no 'fixable' time if there's a problem and a payment is rejected.
Pay Super
Hi I am having a lot of trouble getting the superannuation paid through my super. After numerous phone calls to myob and over 3 days on the phone with them it is has failed yet again. Myob tell me that I need to contact the bank to find out why this is happening. I do not have access to my employer's bank account so therefore I am unable to contact the bank to find out and my employer is overseas for another few weeks. Has anyone else had this problem and if so, how did you get it rectified so payments go through? Is there something my employer has to do with the bank as this is a first time payment from a new account which has been set up with the bank. Help please. I am at my wits end!
