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In Focus - Coming Soon
Learn how we test new features and how to get involved. Discover whats in progress, coming soon or recently closed for your preview into new features that might be coming to our software soon!Featured Places
Bank Feed Updates
MYOB will be using this board to provide updates about Bank Feeds. This includes when we are aware of any delays in feeds being sent to files.Featured Content
Hi there,
The new Payday Super legislation will require employers to pay Superannuation Guarantee (SG) contributions at the same time as salary and wages from 1 July 2026. Contributions must re...
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Hi Everyone
MYOB AccountRight version 2026.4 will be released on May 13th 2026.**
AccountRight updates are typically made available around the middle of every month. These do include impro...
current leave balance incorrect
When hovering over the info icon in a payslip for annual leave, the current balance that appears is very different from the balance that shows in the employee's entitlement balance under their employment card. Has anyone else had this problem and knows why or how to fix it?How can I delete old bank transactions not required.. I now can't reconcile
I can't reconcile May 2026 until I allocate old unused auto fed bank transactions from years gone by. There is no delete or hide button. I manually entered these few transactions and reconciled and did not use the ones that came in from the bank. I don't need or want them and now can't reconcile until I deal with them.
What will happen April may and Jun super payment
I am using MYOB AccountRight and currently pay superannuation quarterly. I have not set up Payday Super yet, but I plan to set it up next week. How should I handle the super payments for April and May up to the date I set up Payday Super? Should those amounts be paid separately, or can they be included after Payday Super is activated?
MYOB Accountright issue with Outlook
Hi all Hoping someone can shed some light please. Firstly we don't use MYOB for invoicing directly, as we deal with large mining Companies and need to add attachments to invoices, so prefer to use our Outlook. Our current Outlook is quite old and our IT advises we need to use this, due to multiple shared inboxes. Problem # 1 - We are now having to Allow every email from MYOB with a popup from Outlook advising a program is trying to send an email on our behalf - is there a fix for this, as sending statements, payslips etc for 100's of clients and staff is tedious having to 'allow' each email prior to sending. Problem # 2 - Today, one of our staff could not send an email from MYOB, with an error along the lines of can't send from new Outlook, can only use Classic. The email being used was Classic. Any ideas of what the issue is, no difference in the Outlook program we use, just one day to the next.
wasted space, colours and column widths
Is anyone else having issues with masses of wasted space, colour similarities and column widths in the online version of MYOB? Basically the visual layout of MYOB online sucks! White space - as an architect I get the use of white space when presenting a design to clients. As a bookkeeper I want to see data, data and more data. I don't need pretty spaces and acres of white space. I'm losing 1/3 of valuable screen real estate to wasted white space. How do we get back to the core of our business which is data? Colours are my next bug bear. I have to continuously switch contrast on in Chrome, and even that's not great. For instance when I'm manually entering a bill and want to arrow down to an account to select I can't freaking tell which account is the one highlighted, and it only displays 3 at a time. Whatever happend to the selected option being obvious? While I'm griping about the screen layouts can the developers please spend a few moments and allow us to set column widths ourselves. If we look at Bank Transactions as an example. I do not need 1/4 of the screen to be allocated to the column 'Method', most of the time it's displaying 1 word, and a word I don't need to see. What I do need is a lot more space allocated to the 'Account' column so I can see which account the transaction is for. Yes, I can set it to only show one account at a time, but that is inefficient. 30 characters in the 'Account' column would save me masses of time.
Card Menu Contact Log - More space please!
We use the contact log to store a lot of notes about customers and suppliers. Notes on trade credit insurance and debt collection for customers is just one use, as it saves having to go back through internal emails and reports. The character limit on the notes section is tiny, and there is a massive amount of blank space on the screen (which I have ranted about in other posts). Can we have more space for notes please? Instead of having to create multiple entries for the same day to record the information. What I would really like to be able to do is attach a screen snip or file to a note. If this is supposed to be MYOB's answer to third party CRM systems, it needs to be better. I can't see that the contact log exists at all in the browser software? This needs to be addressed as well.
Bank Transactions not matched
Last week I suddenly was directed from my computer-based program to the online version I contacted help and no answer was supplied why this happened, so now I have to use the browser version which is a lot different to the computer-based one I have been using for years. My question and help needed is I now have over 100 Bank transactions listed as not matched, how can this be as they all were on the computer-based system. As I am unable to go back to that system is there a workaround? Will this fact affect my GST if I just leave the non-current ones not matched?Can no longer simply email invoices
I'm really confused on this push to online payments breaking simply emailing my customers their invoices as we have for countless year. It says "you no longer have access to share your invoices. To continue sharing invoices and accepting payments upgrade now". Firstly, I only want to share my invoices, I don't want to "accept payments" through any system other than direct bank deposit. When I follow online instructions to turn off online payments, it tries to take me to the place where I have to register for online payments. So I have to register for a thing I don't want so I can turn it off the thing I don't want? And the registering system wants so much information, that's a no go from me. I really hope I'm missing something obvious and this is not reality, it's hilariously inept or anti-consumer as you are forcing me into something I don't want or will ever want. I simply want your program to just email my customers a PDF of the invoice (as it always has), that is all. Right now I'm exporting invoices as PDFs and emailing them myself manually, which is a ridiculously inefficient system.
Bank rec in MYOB Business with AI causing multiple issues - how to turn it off and go back to how it was??
I have no way of turning off AI. What an absolute waste of my time this has been trying to reconcile a month. Can we PLEASE go back to how it was. It says some transactions aren't matched - but when I check another screen it says it is matched. Then I down load the rec from the previous month (April) and its is not the same as my print out from MY rec when April was processed - why is that?? Then it keeps bringing up dates from back in 2023 & 2024 - ???? What's that about? This is crazy infuriating right on top of end of fin year - who do I bill for my time?? This needs fixing - it is not working Please contact me and fix it. Thanks.Saving and Printing to PDF Error
when running MYOB reports then trying to save. After saving and going the document to re-open later. It won't open as its not PDF but rather a "26 File Type". I've had Nitro and our IT look at this issue and it hasn't been resolved. I now have to print to PDF then save which is step longer than it needs to be. Has anyone else had this problem.Contractors and Payday Super
This is what I did. 1 - Create or Update the Contractor’s Employee Card 2 - Set the Personal Details>Employment Basis to Other (Not Reported). This means you won't be reporting the contractor's super payments to the ATO 3 - Leave the Personal Details>Employment Category set to Permanent. 4 - Click the Taxes tab. For the Tax File Number, enter 000 000 000. For the Income Type, choose Labour hire. This information is required to avoid AccountRight prompting you with a message about missing information every time you pay the contractor's super in a pay run. 5 - For the Process all employees paid dropdown, choose Bonus/Commission and dismiss the info box that appears about tax. 6 - For the pay dates, enter the same date you paid the contractor’s invoice After doing this I recorded the pays and that is when it goes wrong. I still have to sign in and I get sent down the STP path which ends up with a STP REJECT. The error message is "STP error code CMN.ATO.PAYEVNTEMP.000272" How can we pay super on behalf of our contractors using MYOB Paysuper while avoiding STP reporting?
Payroll setting "Automatically adjust base hourly or base salary details" - affecting both hours and hourly rate
We have a payroll category for a shift allowance, which is paid as 1.5x or 2x the base hourly rate. In the past, I manually reduced the number of base hours from 38, and paid allocated the other hours to the Shift Allowance wage category. I thought it would be better to have MYOB automatically reduce the base hours when I use the Shift Allowance categories - in the same way it does this for Personal or Annual Leave. However when enabling this setting, this week it has: reduced the number of base hours from 38 to 33 hrs. Correct. also reduced the hourly rate for those base hours. Incorrect. Because the base hourly rate is not shown on the Process Payroll screen, this obscurity is not seen, until employees receive their payslip. Am I misunderstanding this feature? Or is there a bug/glitch that needs to be reported/corrected? I interpret the dialog box mean: automatically adjust the number of base hours (for an hourly wage), OR for a salary employee, adjust the base salary amount ($) by the allowance. (for a salary wage) But not to do BOTH!Transitioning offline + online AR Premier Company files to Business Lite
Hi We have 3 online Company files that MYOB setup under our main AR Premier banner and it is costing us a fortune, so we would like to transfer these files to Business Lite as we do not need all the bells and whistles that AR Premier offers. Do we need to waiting until 30 June when the subscription is completed for that period or can we move now and transfer those credits over to Business Lite now? If so, how do we go about this? We also have one offline Company file that we wish to transfer over to Business Lite online. Again, how do we go about this? Thank you for listening
Payruns page show unpaid Super for several months but is all paid on time, No unpaid Super
Hi All We paid on time all our super through MYOB Hub But when is see the payrun page the super seems unpaid for several months not just the last pay. When i go to super payments looks fine completed, why is this discrepancy? I hope this will not causing any problem at the end of month/financial year. I have also tried the reset button in payrauns but same result. See the attachmentsOffline File Phase Out
Just got notification that Accountright Offline is being phased out 17th June 2026. Well I guess we all new it was coming one day but the notification period is way to short and it would be very unfair to require those of us who can not run online to change accounting software so quickly and just before end of financial year. It is OK to say goodbye but I would ask you make a clear option available to get us into the new financial year before enforcing this and clarify ongoing access to our own data. I want to understand this line in the notification better "AccountRight desktop isn’t going anywhere. The only change is that your company file/s will need to be online to receive product and security updates, support, and online services." But this contradicts the line "This means if your file is not online after 17 June 2026, you will not be able to open, edit or save your offline file. " So we will we or wont we be able to continue using an existing/ older version indefinitely - noting the above limitations around updates. 20+ years ago I actually had an email from your CEO saying that MYOB would never do this when MYOB started the whole file registration thing. Are you saying that unless we share are file with MYOB, we wont have a way to access our own data?
Matching supplier payments to bank feeds
Im new to MYOB, what am I doing wrong. I am using AccountRight Web Version. I enter the purchase: Purchases | Enter Purchase Record Payment: Purchases | Record Supplier Payment | Tick Electronic Payment Create Payment: Banking | Prepare Electronic Payment When the payment then displays on the Bank Feed I am unable to allocate it, there is no batch payment. My Bank Feed is currently full on transactions that I am unable to match and allocate.
