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Hi there,
The new Payday Super legislation will require employers to pay Superannuation Guarantee (SG) contributions at the same time as salary and wages from 1 July 2026. Contributions must re...
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Hi Everyone
MYOB AccountRight version 2026.4 will be released on May 13th 2026.**
AccountRight updates are typically made available around the middle of every month. These do include impro...
Superanuation Payment errors
Hello, I am attempting to do our first superanation payment thru the "Pay Superanuation " button on the payroll screen. I am getting a red cross up beside the emplyees that have QSuper as their supanuation. I rang the MYOB support and was advised the numbers must be wrong. The thing is I have been using thesae same numbers for the last 15 years and ppaing thru Sunsuper with no issues. Can anybody shed som light on what might be wrong or has anybody else had the same issue. Thanks Peter Cook
Bank Transactions not matched
Last week I suddenly was directed from my computer-based program to the online version I contacted help and no answer was supplied why this happened, so now I have to use the browser version which is a lot different to the computer-based one I have been using for years. My question and help needed is I now have over 100 Bank transactions listed as not matched, how can this be as they all were on the computer-based system. As I am unable to go back to that system is there a workaround? Will this fact affect my GST if I just leave the non-current ones not matched?Problem setting up Pay Super
I am following your guide to set up Pay Super. Step one is as far as I get. What I am told will appear when I 'Go to the Payroll menu and choose Super payments.' is the attachment 'Pay Super 1' What I see when I 'Go to the payroll menu and choose super payments' is the attachment 'Pay Super me' which is just a log of my previous payments. Nowhere am I seeing a + Sign up to Pay Super. Please help! Thanks Carolyn
Direct debit payments declined
Our direct debit payments (to MYOB) have been declined for the last 2 months. Nothing from our end had changed. I have reentered our account details multiple times, tried different accounts, and called twice. Each time i was told the issue was resolved but still no payment method is accepted. Each time we are charged an $11 dishonour fee. We are now almost 3 months in arrears and unable to pay our subscription fees. This is ridiculous.
Can AccountRight export a SAFF file for a third-party clearing house?
Hi Team, Can AccountRight export a SAFF file or contribution file for upload to a third-party clearing house? I can see the Pay Superannuation option, but it directs me to the MYOB Pay Super sign-up process. Could you please confirm whether AccountRight supports exporting a contribution file for use outside MYOB Pay Super? thank you
What is the escalation process at MYOB??
Can someone in the know please tell me what the escalation process is at MYOB? After 6 weeks of continual phone calls and discussions with support staff, only to be told the issue is being escalated to the development team and then having no feedback whatsoever, I am at the end of my tether, the issue is unresolved and I need this escalated properly!! Is there a complaints process?What will happen April may and Jun super payment
I am using MYOB AccountRight and currently pay superannuation quarterly. I have not set up Payday Super yet, but I plan to set it up next week. How should I handle the super payments for April and May up to the date I set up Payday Super? Should those amounts be paid separately, or can they be included after Payday Super is activated?
Pay Super report vs Pay Run report
I have been doing pay runs and paying super gradually and now paying and authorizing on same day. Process is working really well Issue I have is that the reports DONT MATCH. Pay run report is showing under super payment as UNPAID yet when I go into the Super Payments screen, it is showing as "Completed" - it is erratic - so I have some that are recent as unpaid, some older that as showing unpaid and some in between that are showing "Complete". Any ideas why as no funds have been returned or question..
Emailing invoices from Browser version of MYOB
Why are we only able to email 50 invoices at a time from the browser version of MYOB. From the desktop version, you can email as many invoices as you like. Today, I had 274 invoices to email and I had to do it 50 at a time from the web version, I had to expand the list beyond the first 50 and then manually tick the next 50 invoices to email and so on until I'd done all 274! Seems so ridiculous and inefficient.
current leave balance incorrect
When hovering over the info icon in a payslip for annual leave, the current balance that appears is very different from the balance that shows in the employee's entitlement balance under their employment card. Has anyone else had this problem and knows why or how to fix it?
MYOB Accountright issue with Outlook
Hi all Hoping someone can shed some light please. Firstly we don't use MYOB for invoicing directly, as we deal with large mining Companies and need to add attachments to invoices, so prefer to use our Outlook. Our current Outlook is quite old and our IT advises we need to use this, due to multiple shared inboxes. Problem # 1 - We are now having to Allow every email from MYOB with a popup from Outlook advising a program is trying to send an email on our behalf - is there a fix for this, as sending statements, payslips etc for 100's of clients and staff is tedious having to 'allow' each email prior to sending. Problem # 2 - Today, one of our staff could not send an email from MYOB, with an error along the lines of can't send from new Outlook, can only use Classic. The email being used was Classic. Any ideas of what the issue is, no difference in the Outlook program we use, just one day to the next.wasted space, colours and column widths
Is anyone else having issues with masses of wasted space, colour similarities and column widths in the online version of MYOB? Basically the visual layout of MYOB online sucks! White space - as an architect I get the use of white space when presenting a design to clients. As a bookkeeper I want to see data, data and more data. I don't need pretty spaces and acres of white space. I'm losing 1/3 of valuable screen real estate to wasted white space. How do we get back to the core of our business which is data? Colours are my next bug bear. I have to continuously switch contrast on in Chrome, and even that's not great. For instance when I'm manually entering a bill and want to arrow down to an account to select I can't freaking tell which account is the one highlighted, and it only displays 3 at a time. Whatever happend to the selected option being obvious? While I'm griping about the screen layouts can the developers please spend a few moments and allow us to set column widths ourselves. If we look at Bank Transactions as an example. I do not need 1/4 of the screen to be allocated to the column 'Method', most of the time it's displaying 1 word, and a word I don't need to see. What I do need is a lot more space allocated to the 'Account' column so I can see which account the transaction is for. Yes, I can set it to only show one account at a time, but that is inefficient. 30 characters in the 'Account' column would save me masses of time.Bank rec in MYOB Business with AI causing multiple issues - how to turn it off and go back to how it was??
I have no way of turning off AI. What an absolute waste of my time this has been trying to reconcile a month. Can we PLEASE go back to how it was. It says some transactions aren't matched - but when I check another screen it says it is matched. Then I down load the rec from the previous month (April) and its is not the same as my print out from MY rec when April was processed - why is that?? Then it keeps bringing up dates from back in 2023 & 2024 - ???? What's that about? This is crazy infuriating right on top of end of fin year - who do I bill for my time?? This needs fixing - it is not working Please contact me and fix it. Thanks.Payroll setting "Automatically adjust base hourly or base salary details" - affecting both hours and hourly rate
We have a payroll category for a shift allowance, which is paid as 1.5x or 2x the base hourly rate. In the past, I manually reduced the number of base hours from 38, and paid allocated the other hours to the Shift Allowance wage category. I thought it would be better to have MYOB automatically reduce the base hours when I use the Shift Allowance categories - in the same way it does this for Personal or Annual Leave. However when enabling this setting, this week it has: reduced the number of base hours from 38 to 33 hrs. Correct. also reduced the hourly rate for those base hours. Incorrect. Because the base hourly rate is not shown on the Process Payroll screen, this obscurity is not seen, until employees receive their payslip. Am I misunderstanding this feature? Or is there a bug/glitch that needs to be reported/corrected? I interpret the dialog box mean: automatically adjust the number of base hours (for an hourly wage), OR for a salary employee, adjust the base salary amount ($) by the allowance. (for a salary wage) But not to do BOTH!
ETP selection button appears but no dropdown
I've spent 2 hours on hold and 30 mins on the phone to MYOB support, and have verified I've actioned everything correctly for ETP payments. This includes being advised to ensure the ETP pay category is set to Salary, which is opposite to the online MYOB instructions that say to select Hourly. Regardless, either way the end result is - In the Pay Employee wage processing window I can add in the ETP ex gratia amount and then the ETP Benefit Type button appears in the bottom right. From there I click it and am supposed to see a drop down box to make a choice. The window is blank. How do we resolve this?
