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Hi there,
The new Payday Super legislation will require employers to pay Superannuation Guarantee (SG) contributions at the same time as salary and wages from 1 July 2026. Contributions must re...
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MYOB AccountRight version 2026.6 will be released on August 3rd 2026.**
Please note, Instead of the usual July AccountRight release, we’ll be rolling out two scheduled releases in August as we com...
Trouble with categorizing Bank Transactions
I am hoping someone can help me with a few issues i am experiencing in MYOB I am relatively new to importing bank transactions using QIF file. Previously i would process everything through the receive payments and pay bills functions, so this workflow is new to me. When i make one payment to a supplier paying for multiple bills, the payment appears on my bank statement as a single lump sum payment amount, however when i go to categorize the debits in MYOB, it shows as each bill separate amount instead of the total payment amount that appears on my bank statement. This makes it difficult to match the transaction to the bank statement. Is there a way to have MYOB display the supplier payment as one lump sum amount rather than listing the individual amounts? or is there another way to make the matching process easier? I also have a few additional questions: The chq numbers aren't appearing in the bank register instead shows payment, and doesn't even show supplier name. For customer receipts the receipt numbers don't appear and customer names also don't appear I am not sure if this is standard MYOB Behaviors or if i have overlooked some settings is there any way around this? Some guidance would be highly appreciated
Pay Super / Super payments transaction number always comes up as PS000001.
The Pay Super / Super payments transaction number always comes up as PS000001. I have to manually update the super payment transaction number every time. Is there a setting in the 'business' online software that makes it create the super payment transaction as the next sequential number when creating the super payment in Pay Super ?
Help Please, please, please
Hi, I cannot log in to my account. Yesterday I tried ringing and was on hold for 2 hours before being disconnected. I tried again today and was on hold for 2 1/2 hours (message says high volume of callers and wait time was 1 hour)This was not true as you will note I was on hold for 2 1/2 hours before giving up. Wages to employees was due today, but have been unable to do. Can you please please help me to log in. Have tried all the support avenues you suggested in MYOB but to no avail. Please can you assist me asap. Kindest regards Raewyn McDonaldInventory value variance between GL and items register
Hi All, While the inventory reconciliation report just shows the out of balance, doesn't really list out the journals or the transactions causing the break, is there an efficient way to figure out the reason for the variance in inventory value between GL and items register? Thank you in advance.
Adding new MYOB file to existing Log in screen
We are currently using MYOB AccountRight for one of our companies. I have set up a new MYOB AccountRight file for a new company we started up as of July 1st. So far I have not been able to access this file of add it to our existing login screen. Some help would be appreciated
MYOB Team
Hi I’ve got your response to setting up an employee for I’ve done that previously but it still doesn’t send the follow up mail to actually login to MYOB. Please pics attached. Please have a look at them and let me know what I’m doing wrong. I would appreciate it. the pic isn’t very clean but hoping you can assist with this pic. let me know. thank you.Payday Super
Hi, I am attempting to process Payday super for one of my employees and receiving the error "This fund can no longer receive contributions using Pay Superannuation. Please edit the fund ........." The fund is Future Super, ABN: 68 964 712 340 USI: 68964712340019 which is an APRA registered fund with no contribution restrictions per the Super Fund lookup tool, PDF attached. Help would be greatly appreciated. Thanks, BronwynReport Performance Issues
Hi MYOB Team & Community, Since June 24 2026 we've had persistent timeout errors in our AccountRight file, mostly on sales, Profit & Loss and GL reports. We initially assumed this was EOFY load and would settle down. It hasn't. We're now three weeks into the new financial year and still hitting the same timeouts. We've stripped the data being loaded down to a bare minimum and the timeouts continue regardless. It's also broken our third-party apps connected to our file, as they hit the same timeout on transfer. This affects all users on our file, not one account or machine. Has anyone else experience these issues lately? If you've found a workaround, please share it. And if anyone from MYOB is monitoring this, we'd appreciate an actual explanation of what's causing it and a timeline for a fix, three weeks without reliable reporting has been incredibly challenging for our business at what is already one of our busiest times of year. Thanks.
Electronic Payment - Is there a bulk selection for this when importing a file to Myob?
Hi All I have successfully imported a file into Myob. The file has multiple transactions over 50 in the bank as spend money. Is there a way to bulk select the Electronic Payment icon? If not, is there a program I can use to do this and what is the cost? Thanks RobPersonal Leave Pay is being deducted each payroll
I use MYOB AccountRight and have just checked the Leave Balance Detail Report. As per my screen shot you can see that the employees pay is being duplicated and that 38 hours of personal leave is being deducted from their Available hours each week. Our employees have not used any personal leave this year. I have noted that this began in December 2025 after paying our employees upfront for their Christmas Leave.
Missing overdue invoices from open invoices reports
Did anybody else came across it? Just ran an open invoices report and noticed a 9 months old overdue invoice on it . Download this report monthly, covering 2 years back . The invoice did not appear on the last 6 reports . Went back 7 months and the invoice was there. When I contacted MYOB support , they said that the issue was fixed, as now the invoice is picked by report and I should not be relying on one report, but should run at least two different ones , i.e. sales ledger report to see if it reconciles. It is very disturbing as we do rely on MYOB reports and did not realise that you need to double check such a simple report to pick up all the overdue items . Does everybody double check the integrity of the basic reports? Do you do it regularly? Thank youInvoice credits
Hi All i have an bill in the system. auto generated. A short payment has been made against it before ceasing to trade with thuis supplier. How do i get their balance back to zero. i would have though a negative invoice would do the trick, but no, that does not work. Their must be an easy way with out going through a journal process. It does not even show in returns and debits screen. surely it can not be this hard. thanks inadvance samBank balance not calculating correctly
My balance sheet has started showing the bank balance of one of my accounts significantly higher that correct. At the same time there is an Equity category "3-999 Historical Balancing" showing the value of the bank balance discrepancy. This discrepancy value also equals the value of the starting balance in the bank account category set up page. I entered this value when linking the bank account (in July 2025) because I understood it is required to ensure the bank balance calculation is correct. The bank account category existed in MYOB since Oct 2022. All has been working correctly until sometime in May 2026 when the error showed up. I have tried removing the initial balance value in the bank account category which allows the balance sheet to be correct ie with the correct bank balance, however the bank transaction page now shows the bank balance as being "out of balance". This seems to be a software change. Any thoughts on how I correct this. Graham
Annual Leave for a full month
Our employees get paid an equal monthly salary based on 164.667 hours per month (38 hours per week/7.6 hours per day). The payroll period is the 1st of the month till the last day of the month, for example 1 July 2026 to 31 July 2026. If the employee has an annual salary of $60,000, their payroll is a gross amount of $5,000 per month every month. One of our employees has taken annual leave for the entire month of July 2026 (1 July 2026 to 31 July 2026). This is equivalent to 23 days annual leave x 7.6hours = 174.80 hours of annual leave. What is the correct way to reflect the annual leave hours when processing the July 2026 payroll, as it is 10.133 hours more than the hours per normal monthly payroll (164.667)? Thank you.
Payday Super-Still "processing payment"after 5 days
We processed our payroll on 7 July 2026 through MYOB STP and, for the first time, processed Payday Super through MYOB on 9 July 2026. The super payment was successfully deducted from our bank account on the same day. However, it has now been more than 5 business days, and the payment status in MYOB is still showing "Processing Payment." Has anyone else experienced this with their first Payday Super payment? Is this normal, or should I contact MYOB Support? If so, is there a specific team I should contact? Any advice or shared experiences would be greatly appreciated.
